Shipping policy

NovaZyne Shipping Policy

Freshness Guarantee & Processing

At NovaZyne, we bottle our Hypochlorous Acid ($HOCl$) in small batches to ensure maximum potency when it reaches your door. Orders are typically processed and bottled within 24–72 hours.

Local Delivery (Postcode 3228)

We love our local community! If you are a resident of Torquay, Jan Juc, or Bellbrae (Postcode 3228), you qualify for FREE Local Delivery.

  • Delivery Time: Usually within 1–3 business days of your order being processed.

  • How it works: Your order will be hand-delivered to your doorstep. No shipping fees will be applied at checkout for 3228 addresses.

Domestic Shipping (Australia Wide)

For customers outside the 3228 area, we ship via standard couriers.

  • Shipping Time: Depending on your location, please allow 6–15 days for your package to arrive.

  • Tracking: Once your order has been dispatched, you will receive a tracking number via email.

Returns & Support

If you need to make a return or if your order arrives damaged, please refer to our Refund Policy. Our dedicated support team is here to assist you promptly at hello@novazyne.com.