Refund policy

NovaZyne Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unopened, with the safety seal intact, and in its original packaging. You’ll also need the receipt or proof of purchase. Because our products are hygiene-based sanitizers, we cannot accept returns for any bottles where the seal has been broken or tampered with.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If your bottle arrives leaking, please take a photo of the packaging and the bottle and email it to us at hello@novazyne.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including personal care goods (such as sanitizers) once the bottle has been opened. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.